GADGET
A disposition tracker that turns tens of thousands of daily call outcomes into trends Disney used to measure guest initiatives.
- Role
- Software Engineer, The Walt Disney Company
- When
- 2021 – 2025
- Stack
- Spring Boot
- React
- Docker
- Kubernetes
- Access
- Internal Disney tool, so no public link or screenshots.
GADGET collects responses from phone agents: tens of thousands per day, each recording what a guest called about. From those dispositions it generates call trends and insights into the most common topics. That data tracks how well new booking incentives and customer-experience initiatives are working.
Built for load
I built the front end and back end from the ground up with Spring Boot, React.js, Docker, and Kubernetes. Thousands of phone agents use it every day, so it was built to stay up under high load and heavy traffic.